Privacy policy

Last updated: 24 May 2026

This Privacy Policy explains how ARTEFACT collects, uses, stores, and shares personal information when you visit this website, place an order, contact us, subscribe to emails, or otherwise interact with the store.

By using this website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Who we are

This website is operated by ARTEFACT.

Seller and data controller:

ARTEFACT
Vasyl Sheremet
Business ID / IČO: 24576905
UK VAT No.: GB514669868
Based in the Czech Republic

Contact email: artefactmd@gmail.com

For the purposes of this Privacy Policy, “ARTEFACT”, “we”, “us”, and “our” refer to the seller operating this online store.

2. What personal information we collect

We may collect personal information that you provide directly to us, personal information generated when you use the website, and information received from service providers that help operate the store.

This may include:

• name
  
• billing address
  
• shipping address
  
• email address
  
•  phone number, if provided
  
• order details
  
• payment status and transaction information
  
• delivery and tracking information
  
• customer account information, if you create an account
  
• messages sent through the Contact page or by email
  
• newsletter subscription information
  
• IP address
  
• browser and device information
  
• website usage information
  
• cookie and tracking preference information

ARTEFACT does not intentionally collect more personal information than is needed to operate the store, process orders, provide customer support, comply with legal obligations, and improve the shopping experience.

3. Payment information

Payments are processed through Shopify and supported payment providers.

ARTEFACT does not store full payment card details on its own systems.

Payment providers may process payment information, card details, fraud prevention data, billing information, and transaction records according to their own terms and privacy policies.

4. How we use personal information

We use personal information for the following purposes:

• to operate the online store
  
• to process and fulfil orders
  
• to produce and ship made-to-order products
  
• to send order confirmations, shipping updates, and customer service messages
  
• to respond to enquiries and support requests
  
• to manage returns, refunds, damaged items, misprints, incorrect items, or lost orders
  
• to process payments and prevent fraud
  
• to calculate taxes, VAT, shipping, and other checkout information
  
• to maintain business, accounting, tax, and legal records
  
• to improve products, collections, website content, and customer experience
  
• to send marketing emails only where you have subscribed or where permitted by law
  
• to understand website performance and customer behaviour through analytics where enabled
  
• to comply with applicable laws, regulations, and platform requirements

5. Legal bases for processing

Where applicable data protection laws require a legal basis for processing personal information, we may process your information on the following bases:

• Contract: to process your order, provide products, deliver services, and communicate about your purchase.
  
• Legal obligation: to comply with tax, accounting, VAT, consumer protection, and legal requirements.
  
• Legitimate interests: to operate and improve the store, prevent fraud, provide customer support, protect the business, and manage records.
  
• Consent: for email marketing, certain cookies, or other processing where consent is required.

You may withdraw consent where processing is based on consent. This does not affect processing carried out before consent was withdrawn.

6. Shopify

This store is hosted on Shopify. Shopify provides the e-commerce platform used to operate the store, process checkout, manage orders, and support related services.

Shopify may process personal information on behalf of ARTEFACT and may also process certain information according to Shopify’s own terms and privacy policy.

For more information about how Shopify processes personal information, please review Shopify’s own privacy information.

7. Fulfilment, printing, and shipping partners

ARTEFACT works with professional fulfilment and print partners, including Printful, to produce and ship made-to-order products.

To fulfil your order, relevant order information may be shared with fulfilment partners. This can include:

• name
  
• shipping address
  
• email address, where required for order updates
  
• phone number, if required for delivery
  
• product and variant information
  
• order details
  
• shipping method
  
• tracking information

Fulfilment partners may share information with shipping carriers, postal services, customs authorities, or delivery partners where needed to produce and deliver your order.

8. Shipping carriers and customs

Shipping carriers, postal services, customs authorities, and delivery partners may process personal information needed to deliver your order.

For international orders, customs authorities may require information such as recipient name, address, product details, order value, tax information, and shipping documentation.

9. Email marketing

If you subscribe to ARTEFACT emails, we may use your email address to send updates about new designs, Field Notes, product releases, or brand news.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting ARTEFACT.

We do not require you to subscribe to marketing emails in order to place an order.

10. Cookies and similar technologies

This website may use cookies and similar technologies to operate the store, remember preferences, support checkout, analyse website performance, improve the customer experience, and support marketing or advertising where enabled.

Cookies may be used by Shopify, payment providers, analytics tools, advertising platforms, or other service providers connected to the store.

Depending on your location, you may be shown cookie choices or privacy settings. You can also manage cookies through your browser settings.

Some cookies are necessary for the website and checkout to function properly. Other cookies may be optional depending on your privacy settings and local laws.

11. Analytics, Meta Pixel, and advertising tools

ARTEFACT may use analytics and advertising tools to understand how visitors use the website, improve the store, measure marketing performance, and promote products.

Where enabled, these tools may include Shopify analytics, Google tools, Meta/Facebook and Instagram tools, or other similar platforms.

We use Facebook & Instagram by Meta through Shopify. This may include the Meta Pixel and Meta Conversions API, which help measure website activity, understand customer interactions, improve advertising performance, and support features such as product catalog advertising or retargeting.

These tools may process information such as device data, browser data, IP address, pages viewed, products viewed, clicks, referral sources, approximate location, shopping activity, checkout activity, purchase events, and other interactions with the website.

Depending on your interaction with the store and your privacy settings, certain customer information such as name, email address, phone number, billing/shipping location, and order information may be shared with Meta or other advertising platforms in order to match events, measure conversions, prevent fraud, improve advertising relevance, and support marketing analytics.

Use of analytics, advertising cookies, Meta Pixel, Conversions API, or similar technologies may depend on your cookie settings, consent choices, browser settings, platform settings, and applicable law.

You can manage cookies through your browser settings and, where available, through the cookie or privacy settings shown on this website.

12. When we share personal information

We may share personal information with trusted service providers and partners when needed to operate the store and provide services.

This may include:

• Shopify
  
• payment providers
  
• fulfilment and print partners
  
• shipping carriers and postal services
  
• email service providers
  
• analytics providers
  
• advertising platforms, where enabled
  
• fraud prevention and security providers
  
• accounting, tax, legal, or professional advisers
  
• government authorities, tax authorities, customs authorities, regulators, or law enforcement where required by law

We do not sell personal information for money.

13. International data transfers

Because ARTEFACT uses online platforms, fulfilment partners, payment providers, and other service providers, your personal information may be processed in countries outside your country of residence.

Where required by applicable law, appropriate safeguards are used to protect personal information during international transfers.

14. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information:

• to process and fulfil orders
  
• to provide customer support
  
• to manage returns, refunds, claims, and delivery issues
  
• to comply with accounting, tax, VAT, legal, and business record requirements
  
• to prevent fraud and protect the store
  
• to resolve disputes
  
• to maintain business records

Marketing subscription information is kept until you unsubscribe or request removal, unless a longer period is required for legal or business record purposes.

15. Your rights

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:

• request access to your personal information
  
• request correction of inaccurate information
  
• request deletion of your personal information
  
• request restriction of processing
  
• object to certain processing
  
• request data portability
  
• withdraw consent where processing is based on consent
  
• object to direct marketing
  
• lodge a complaint with a data protection authority

These rights may be subject to legal limits, identity verification, and record-keeping obligations.

To exercise your rights, contact ARTEFACT at:

artefactmd@gmail.com

16. Account information

If customer accounts are available and you create an account, you are responsible for keeping your login details secure.

Please contact ARTEFACT if you believe your account information has been used without permission.

17. Security

ARTEFACT takes reasonable steps to protect personal information and works with service providers that support secure store operation, checkout, payment processing, fulfilment, and delivery.

However, no online service, website, payment system, or data transmission can be guaranteed to be completely secure.

18. Children’s privacy

This website is not directed to children.

ARTEFACT does not knowingly collect personal information from children. If you believe that a child has provided personal information to ARTEFACT, please contact us so the issue can be reviewed.

19. Third-party links

This website may contain links to third-party websites, platforms, records, licences, social media pages, payment providers, or other external services.

ARTEFACT is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Please review the privacy policies of any third-party websites you visit.

20. Changes to this Privacy Policy

ARTEFACT may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last updated” date.

Your continued use of the website after changes are published means you acknowledge the updated Privacy Policy.

21. Contact

If you have questions about this Privacy Policy or how ARTEFACT handles personal information, please contact:

artefactmd@gmail.com

Seller information

ARTEFACT
Vasyl Sheremet
Business ID / IČO: 24576905
UK VAT No.: GB514669868
Based in the Czech Republic