Refund policy
Last updated: 17 May 2026
This Return & Refund Policy explains how ARTEFACT handles returns, refunds, exchanges, damaged items, misprints, incorrect items, and lost orders.
ARTEFACT is a small independent detectorist streetwear brand. Most products are made to order, which means each item is printed after your order is placed.
1. Made-to-order products
Each ARTEFACT item is produced after purchase. Because of this, please check the product, size, colour, and design carefully before placing your order.
If you are unsure about sizing, please review the size guide before ordering. If you are between sizes or prefer a looser fit, consider choosing one size up.
2. Change of mind, wrong size, or wrong colour
Because ARTEFACT products are made to order, we do not usually accept returns or exchanges for change of mind, wrong size, or wrong colour, unless required by applicable law.
Please check all product details carefully before completing your purchase.
Your statutory rights are not affected.
3. Consumer right of withdrawal
If you are a consumer and a statutory right of withdrawal applies to your order under applicable consumer law, you may have the right to withdraw from the purchase within 14 days of receiving the goods.
To exercise this right, you must contact ARTEFACT within the applicable withdrawal period and clearly state that you wish to withdraw from the purchase.
Returned items must be unused, unworn, unwashed, undamaged, and returned in a condition suitable for resale.
Unless otherwise required by law, the customer is responsible for the cost of returning the goods.
Refunds for valid statutory withdrawals will be processed in accordance with applicable law. Additional shipping upgrades, such as express delivery, may not be refunded unless required by law.
This right applies to consumers. Business, trade, wholesale, or B2B purchases may be subject to different rules.
4. Damaged, defective, misprinted, or incorrect items
If your item arrives damaged, defective, misprinted, or incorrect, please contact ARTEFACT as soon as possible.
Please include:
- your order number
- the email address used for the order
- a short description of the issue
- clear photos of the item and the problem
- clear photos of the packaging if the parcel arrived damaged
Claims for damaged, defective, misprinted, or incorrect items should be submitted within 30 days after receiving the product.
Each case will be reviewed with the fulfilment partner. If the issue is confirmed, ARTEFACT may offer a replacement, reprint, or refund, depending on the situation.
5. Print placement and colour variation
Small variations in print placement, garment colour, display colour, and print appearance can occur due to production processes, fabric differences, screen settings, and lighting.
Minor variations are not usually considered defects.
However, if you believe your item has a serious print issue, please contact ARTEFACT with clear photos so the case can be reviewed.
6. Lost orders
If your order appears to be lost in transit, please check the tracking link first.
Tracking updates can sometimes be delayed, especially during international shipping or final-mile delivery.
If the estimated delivery date has passed and there are no useful tracking updates, contact ARTEFACT with your order number and tracking details.
Lost shipment claims should be reported within 30 days after the estimated delivery date.
Each case will be reviewed with the fulfilment partner and carrier where applicable.
7. Orders marked as delivered
If tracking shows that an order was delivered but you have not received it, please first check:
- your delivery address
- nearby safe places
- neighbours or household members
- your local postal service or carrier
Orders marked as delivered by the carrier are not always eligible for free replacement or refund, but ARTEFACT will review the situation where possible.
8. Incorrect or incomplete address
Please make sure your shipping address is correct before placing your order.
If you notice an address mistake, contact ARTEFACT as soon as possible. Address changes cannot always be guaranteed, especially if the order has already entered production or been dispatched.
If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply before the order can be resent.
9. Unclaimed packages
If a package is returned because it was unclaimed, refused, or not collected from the carrier, please contact ARTEFACT.
Additional shipping costs may apply before the order can be resent.
Refunds for unclaimed packages are not guaranteed and will be reviewed case by case, subject to applicable law.
10. How refunds are processed
If a refund is approved, it will usually be issued to the original payment method.
Refund processing time may vary depending on the payment provider, bank, or card issuer.
ARTEFACT is not responsible for delays caused by payment processors or banks after the refund has been issued.
11. Do not send returns without contacting ARTEFACT first
Please do not send any item back without contacting ARTEFACT first.
Returns sent without prior contact may not be accepted or may be difficult to identify.
If a return is approved, ARTEFACT will provide instructions on where and how to send the item.
12. Contact
If you have a question about a return, refund, damaged item, misprint, incorrect item, or lost order, please contact ARTEFACT through the Contact page or by email:
artefactmd@gmail.com
Please include your order number when contacting us about an existing order.
Seller information
ARTEFACT
Vasyl Sheremet
Business ID / IČO: 24576905
UK VAT No.: GB514669868
Based in the Czech Republic